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FAQs
Can I download a FREE TRACK to try out a real HD Audio file?
What is HD Audio?
What do I need to have to playback iTrax music?
What payment methods can I use to purchase iTrax music?
What is the difference between iTrax and other digital music sites?
What music is available on iTrax?
How do I download music to my media server?
How can I contact Customer Service?

Q: Can I download a FREE TRACK to try out a real HD Audio file?

A: iTrax allows visitors to download a sample track of HD Audio in all varieties of encoding and listening perspectives. Soon you will even be able to even download all HD Video formats. We want you to experience the difference that high definition audio and 5.1 surround mixing can make in your listening enjoyment. You do not have to enter a credit card or any personal information,

CLICK on a "BUY" button below to start the DOWNLOAD.

  MP3
320kbps
DOLBY
DIGITAL
DTS WMA
PRO
WMA
LOSSLESS
FLAC
96/24
WAV
96/24
2.0 STEREO
5.1 AUDIENCE
5.1 STAGE
Q: What is HD Audio?

A: HD Audio is recorded music or sound that is captured, encoded and reproduced at a fidelity that far exceeds the standard for downloaded music tracks from other sites. Even sites that claim to have 'perfect audio' or 'CD-quality' downloads are limited by the fidelity of the original recordings. The fidelity of HD Audio equals or is very close to the limits of human hearing and must be captured while musicians/singers are actually in front of state of the art recording equipment. Unfortunately, almost all of the music that you hear is not HD but has been derived from CDs, analog tapes or even vinyl...all of which are Standard Definition. When you hear REAL HD Audio, you'll immediately know the difference.

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Q: What do I need to have to playback iTrax music?

A: In order to experience the music available on the iTrax.com web site you need to have computer or media server, an Internet connection [the higher the speed the better] and a good quality playback system. Additionally, if you're planning on listening to the music in surround sound, you must have a properly arranged set of 5 speakers and a subwoofer. Please see the section on Technical Questions for additional information.

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Q: What payment methods can I use to purchase iTrax music?

A: We accept all the following credit cards: Visa, MasterCard and American Express.

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Q: What is the difference between iTrax and other digital music sites?

A: iTrax is unique in offering music in HD Audio fidelity and allowing you to choose among several difference mixing perspectives. Most other sites let you select a track or album to download in a highly compressed, marginal fidelity audio format. Even sites that have 'CD-Quality' downloads have to accept the limits of the original source recordings. For iTrax customers, there is a world of higher fidelity that cannot be delivered on CDs and is unavailable on other digital music sites.

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Q: What music is available on iTrax?

A: It's true that we have a very limited selection of music and artists at this point, but you can be assured that the fidelity is uncompromised. We have Grammy award winning artists and terrific musicians and singers that lack the celebrity of the A-listers. However, virtually all of the recordings put out by the major labels are standard definition, 2-channel recordings intended for radio play. They lack the fidelity of iTrax music.

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Q: How do I download music to my media server?

A:  iTrax can use the Download Manager that is part of your Internet Browser or a third-party Download Manager installed on your computer. Simply select a track, a mixing perspective and an encoding method and then check out using the shopping cart. Then visit the Download Center and click Start to begin downloading your purchase. Choose to save the file(s) on your machine instead of opening them after download.

Adding downloads to Winamp:
  • Click the Add button on the lower-left corner of the player.
  • Click 'Add DIR'
  • Select the 'My iTrax' folder
  • Click 'OK' to import your new downloads
Please note that you will need to follow these steps each time you download from iTrax.

Adding downloads to iTunes :
  • Open iTunes
  • Click on 'File' in the top left corner of iTunes
  • Click 'Add Folder to Library'
  • Select the 'My iTrax' folder
  • Click 'OK' to import your new downloads
Please note that you will need to follow these steps each time you download from iTrax.

Adding downloads to Musicmatch :
  • Click on "File" in the top left corner of the program
  • Click "Add Tracks to Library"
  • Click on "Desktop" in the left hand side of the window
  • Select the 'My iTrax' folder
  • Click "OK" to import your new downloads
Please note that you will need to follow these steps each time you download from iTrax.

Adding downloads to Windows Media Player :
  • Click on "File" in the top left corner of the program
  • Click "Add to Library..."
  • Choose either "My personal folders" or "My folders and those of others that I can access"
  • Click on the "OK" button. Most folders in "Documents and Settings" on your computer will be scanned for media.
  • For more options, such as adding a specific folder, choose "Advanced Options >>".
  • If you play a file, it will also be added to your library.
Please note that Windows Media Player can monitor multiple folders so you may never need to repeat these steps again.

Adding downloads to RealPlayer :
  • Click on "File" in the top left corner of the program
  • Click "Add Files to My Library"
  • Click on "Desktop" in the left hand side of the window
  • Select the 'My iTrax' folder and click "Open"
  • Select the name of the artist you would like to import and click "Open"
  • Select the name of the album you would like to import and click "Open"
  • Select the files you would like to import and click "Open" to import your new downloads
Please note that you will need to follow these steps each time you download from iTrax.

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Q: How can I contact Customer Service?

A: You can email the iTrax Customer Service team from our Contact us page.

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